Privacy Policy

Tumi Wood Alliance

Effective Date: 1 December 2025

Tumi Wood Alliance (“we”, “our”, or “us”) operates the Tumi Wood Alliance, Tumi Wood Vendor, and Tumi Wood Delivery mobile applications (collectively referred to as the “Apps”).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Apps.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a) Personal Information

1. Full name
2. Phone number
3. Email address
4. Profile photo (optional)
5. Delivery address (for customers)
6. Business information (for vendors)
7. Identification details (for delivery partners, where required)

b) Account & Usage Information

1. Login credentials (securely stored)
2. Order history
3. Delivery records
4. App activity and interactions

c) Location Information

1. Delivery App only:
2. We may collect real-time or approximate location data to:
3. Assign deliveries
4. Track delivery progress
5. Improve routing and service efficiency

Location data is collected only while the app is in use or running in the background for delivery purposes.

d) Payment Information

1. We do not store card or mobile money details.
2. Payments are processed securely through third-party payment providers.

2. How We Use Your Information

We use collected information to:

1. Create and manage user accounts
2. Process orders and deliveries
3. Facilitate vendor and delivery operations
4. Enable secure payments
5. Communicate service updates and notifications
6. Improve app functionality and user experience
7. Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal data.

We may share information only with:

1. Vendors (to fulfill customer orders)
2. Delivery partners (to complete deliveries)
3. Payment service providers (for transaction processing)
4. Legal authorities (when required by law)

All third parties are required to protect your information.

4. Data Security

We take appropriate technical and organizational measures to protect your data, including:

1. Secure servers
2. Encrypted communication
3. Restricted access to personal information

Despite our efforts, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain personal data only as long as necessary to:

1. Provide our services
2. Meet legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymized.

6. Account & Data Deletion

You may request deletion of your account and associated data at any time.

How to request deletion:

1. In-app: Settings → Account → Delete Account
2. OR
3. Email: support@tumiwood.com
4. Subject: Account Deletion Request

Once verified, your data will be permanently deleted within 7–14 working days, except where retention is required by law.

7. Children’s Privacy

Our Apps are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

8. Your Rights

You have the right to:

1. Access your personal data
2. Update or correct your information
3. Request account deletion
4. Withdraw consent where applicable

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted within the app or on our website.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

📧 Email: support@tumiwood.com

🌐 Website: https://tumiwood.com