At Tumi Wood Alliance, we are committed to delivering high-quality handcrafted wood products with care and efficiency. Below, you’ll find all the information about placing orders, shipping options, and delivery timelines.
Placing an Order
Ordering from Tumi Wood Alliance is simple:
- Browse & Select – Explore our wide range of handcrafted wood products.
- Add to Cart – Choose your preferred item and quantity.
- Checkout – Provide your shipping details and payment information.
- Order Confirmation – You’ll receive an email with your order details and tracking information once your order is processed.
Shipping & Delivery
Processing Time
- All orders are processed within 2-5 business days after payment confirmation.
- Custom-made or personalized items may take longer, typically 7-14 business days.
Shipping Methods & Estimated Delivery
We offer reliable shipping options both locally and internationally:
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (Local) | 3-7 business days | Based on location |
| Express Shipping (Local) | 1-3 business days | Extra charges apply |
| International Shipping | 7-21 business days | Varies by country |
- Free Shipping: We offer free standard shipping on orders over $5,000 within a100km from Ghana
- Express Shipping: Available at an additional cost for urgent deliveries.
- International Shipping: Customs fees and duties may apply based on your country’s regulations.
Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number.
- You can track your order on our website via the “Track Order” section.
- If you don’t receive your tracking details, contact us at orders@tumiwood.com.
Returns & Exchanges
- We accept returns/exchanges within 7-14 days of delivery for unused and undamaged products.
- Custom or personalized items cannot be returned unless defective.
- Read our Return Policy [link to return policy] for full details.
Need Help?
For any questions or concerns regarding your order, reach out to us at:
📧 Email: support@tumiwood.com